Julie’s Story


In this short film Julie explains how a series of “everyday” communication failures conspired to create delays in her receiving effective treatment. These delays and the resultant risk to her life led to a slower physical and psychological recovery and in Julie’s view were very probably avoidable. Watch Film →

Surviving Sepsis…


Working with Dr Matt Inada-Kim and colleagues at Royal Hampshire County Hospital, part of Winchester and Eastleigh Healthcare NHS Trust, we have made a short film to document the innovative human factors-based approach that they have developed to tackle the identification and management of severe sepsis. Using a combination of audit, simulation training and practical tools […]

NEW – PATIENTSTORIES Guides for Facilitators


PATIENTSTORIES has just produced a range of Facilitator’s Guides to accompany each of our films.  These have been designed specifically to complement Beth’s Story, Julie’s Story and Peter’s Story and help those using our films to explore key themes.  Each guide suggests formats for facilitated sessions and offers prompter questions to elicit further discussion and […]

Beth’s Story commended by Medical Journalists Association


On Wednesday evening “Beth’s Story” was commended by the Medical Journalists Association (MJA) in the investigative reporting / broadcast category of the MJA Winter Awards. The film made by Murray Anderson-Wallace and Roland Denning, was one of three finalists and was up against stiff competition from Fergus Walsh (BBC News Health Correspondent) and Matthew Hill […]

“Beth’s Story” shortlisted for the Medical Journalists Association Winter Awards


PATIENTSTORIES Executive Producer, Murray Anderson-Wallace  has been shortlisted for an award from the Medical Journalists Association in the investigative / broadcast category for “Beth’s Story“ This moving and challenging documentary tells the story of the Bowen family following the tragic death of their daughter, Bethany during ‘routine’ surgery.  Following the trauma of his daughter’s death […]



Murray Anderson-Wallace  Whilst most practitioners, managers and clinicians might accept that the experience of the people that they care for and treat is an important aspect of patient safety improvement, the practices associated with this work are still relatively new and underdeveloped. Engaging patients, relatives and carers in ways that use their knowledge and experience […]

Private Eye launches “Whistleblowing” website …


We recently supported the launch of the new Private Eye sponsored website www.medicalharm.org The website features many accounts of those who have tried to raise concerns about standards of care and patient safety but have struggled to be heard. PATIENTSTORIES contributed a written account of Beth’s Story which illustrates the role that assertive patients and […]

Care to be a Nurse?


As part of the “Four Thought” series  (a collaborative project between the RSA and BBC Radio 4),  Columnist for the Independent newspaper, Christina Patterson discusses her own experiences of nursing care.  She asks why we keep making excuses for bad nursing when good care is so important, and maintains that whatever the pressures on them […]

The Tales of Two Treatments…


by Phil Hadridge The same hospital One of the very best in the NHS They say Within 3 days Two people Two treatments One involved stitching a gashed chin A running accident The other a rapid assessment with an invasive and non-invasive test What was striking? The quality of the fabric – clean, tidy The […]

Revealing the hidden curriculum


“No healthcare professional wants to harm patients but we still have a long way to go to drive improvements to create safer clinical systems” Dr James Mountford, Director of Clincial Quality, UCL Partners We are currently working with UCL partners and University College London Hospital NHS Foundation Trust supporting the design and delivery of a […]

A “once in a generation” opportunity?


“A window of opportunity exists to include training in human factors in undergraduate and postgraduate training.” Simon Paterson-Brown, Chair of the Patient Safety Board, Royal College of Surgeons of Edinburgh Writing in the BMJ early this month and citing the work of the Clinical Human Factors Group, Simon Paterson-Brown clearly identifies human factors education as […]

Bristol Royal Inquiry – 10 years on what have we learnt?


In 2001 the learning from the largest public inquiry in the history of the NHS reported its findings. According to Dr Phil Hammond, GP, Broadcaster, Journalist and PATIENTSTORIES contributor, despite years of discussion and debate little has really changed in the culture of the NHS. In this article (first published in Private Eye) Phil explores […]