Based on the testimony of eight families, this drama-documentary was commissioned in response to a series of investigations where poor carer experience was a particular feature. Central and North West London Foundation Trust are committed to learning from and improving services in response to patient and carer stories’ and this film provides material to facilitate this.
Intended to provoke debate and discussion, the film is a powerful and moving piece. It was shot in a drama-documentary style and includes interviews with cast members in role that reveal different points of view about the key themes explored through the narrative.
This film can be used in a variety of ways including:
– As a tool to engage a mixed audience and stimulate discussions about practice at a local level
– As a resource for more structured and formal teaching and learning sessions
– As a device to explore ideas about a culture of care for clinical and or leadership discussions where the focus and approach to safety and quality is considered from the perspective of those with lived experience.
“The overall aim of this film is to invite participants to engage in a broader appreciation of the complex issues that carers, clinicians and service providers are attempting to navigate, in the best interests of patient care. It is also a clear acknowledgement of the very real experiences of the carers who contributed”
Amynta Cardwell, Central and North West London Foundation Trust
Use of this film
There are some licence conditions to viewing this film.
We have made it available online for individuals and small groups in non-commercial settings to view for personal enrichment/development.
To use in larger groups, for example as part of an educational programme across a single organisation, you would need to buy a licence – please email us with details of how you plan to use the film and we will happily provide you with further information and a quotation.
By proceeding to view this film you agree to the following terms and restrictions. If you do not agree with these restrictions or cannot comply with them you must cease viewing this film immediately.
Please view our terms and conditions if you need further clarity.
Gwendoline Young says
Hello Murray, thank you for sending me this film. It was lovely to meet you the other day.
The film is amazing and so very true. As a carer myself I find it all too familiar that often when you need someone to step in, you are passed from pillar to post. I’ve learnt a lot over the years, one being that staff abide by the rules they are given and most do not have the foresight to think “outside of the box” or are worried to do so, flexibility, common sense or exceptions do not often apply to these set rules. I have had to resort to saying, I want it noted that I have called you and you are not acting on my call, therefore I have pre-warned you and should anything happen to my son I will hold you personally responsible.
In Anna’s case they could have made it a condition of her release that she had to take her medication and the home treatment team would have gone round each night to check this out. Any concerns she would have then been recalled.
More resources need to be put in to how a person copes once they are home, preventive support. Hospital admission can become a ‘revolving door. Often patients recover, yet are sent back to the same situation they were in beforehand, isolation for many, pressures of life. I believe that measures need to be taken pre-release so that person has built up things to keep them occupied, taught coping techniques, know that there is someone for them should they start to feel stressed (i.e more support workers).
I appreciate the confidentiality of the patient, but all too often when things then go wrong you will be called as they then need your help. My son, requested his medical notes from them once – they were given to him – what they failed to do was to erase the times I had called and raised concerns or asked them to visit. My concerns should have been noted separately for he then blamed me for calling them and did not trust me.
It is brilliant you raised awareness through your film.
Kind regards