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  Gillian’s Story

  Gillian James, a former nurse, lived largely independently with progressive multiple sclerosis for more than 30 years. This film tells the story of the care she received in a number of settings during the last sixteen months of her life. This film was first shown at the NHS England / NHS Institute for Innovation and Improvement National Patient Safety Conference on the 30th January 2013. Murray Anderson-Wallace, PATIENTSTORIES Executive Producer who worked with the family to research and produce the [...]

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  Beth’s Story

  “At 6.15pm on 27th July 2006 my family’s world as it was ended. We were a normal family of five; now we are three.” Clare Bowen, mother of Bethany, Will & James and widow of Richard. In this moving and challenging documentary we tell the story of the Bowen family following the tragic death of Bethany during ‘routine’ surgery. Following the trauma of his daughter’s death and the ‘torture’ of the inquest, Richard died suddenly of a massive heart attack [...]

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  Paul’s Story

  In 2007 when Paul Richards was diagnosed with non-Hodgkin lymphoma his family were stunned by the news.  Paul was fit, healthy and had a happy family and work life.  Paul began treatment which was progressing well and his family were slowly adjusting to Paul’s diagnosis.  Everyone was hopeful. An admission to hospital however was to cost Paul his life and change his family forever. On the 22nd July 2007,  Paul Richards and Baljit Singh (both inpatients on the same ward) [...]

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  The art and science of apology

  Speaking shortly after the publication on his Inquiry report Robert Francis QC reflected on his experience of the complaints system at Stafford Hospital saying: “Complaints were made but depressingly there was a pattern. There would be a  complaint, there would be a formal response and an apology plus an action plan that would not be put into force. The same thing would happen again, the same apology would be issued and pretty much the same action plan, and people carried [...]

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  Alexandra’s Story

  This is a moving and challenging drama-documentary that tells the story of Alexandra, who died as a result of a spinal injury aged 3 days. After an uncomplicated and healthy pregnancy Beatrix Futák-Campbell was admitted to hospital two weeks after her expected due date. Despite the sudden change in her birth plan she was optimistic and confident. But as her labour failed to progress, the communication between Beatrix, her husband and their caregivers began to disintegrate. After 40 hours of [...]

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  Why sorry doesn’t have to be the hardest word…

  In this article, recently published in the British Medical Journal,  Jane Feinmann,  Medical Journalist & PATIENTSTORIES regular contributor explores why “being open”, despite significant effort and attention is proving such a struggle for the NHS. The Command paper published on Monday 20th June suggests that a statutory “duty of candour” will now form part of the Health & Social Care Bill although the announcement that this will through “contractual mechanisms” does not fill me with confidence that the issue will [...]

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  Beth’s Story – Comment and Analysis…

  We have now launched three new short films which explore the lessons that can be learnt from the tragic and powerful story of Bethany Bowen (as told by Clare Bowen in our film “Beth’s Story“) These films explore a range of issues illustrated by the film with analysis from expert commentators including journalist and broadcaster Dr Phil Hammond, former NHS Chief Executive Stephen Ramsden OBE; medico-legal specialist Dr Stephanie Bown of the Medical Protection Society and Clare Bowen, Beth’s mother [...]

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