Whether gained from personal or professional experience (or a combination of both) the team at PATIENTSTORIES all have an intimate knowledge of quality and safety issues in healthcare….
 Clare Bowen is a trainee accountant and mother of Bethany, Will and James, and widow of Richard. In 2006 Clare and Richard lost their beloved daughter Beth during a routine laproscopic spleenectomy. Richard died suddenly shortly after the Coroners Inquest into Beth’s death.
Since then Clare has spoken nationally about her family’s experience and continues to campaign for greater openness and transparency around error in healthcare and for a greater understanding of human factors in healthcare. Clare is a standing group member of the Clinical Human Factors Group. In 2010, Clare began working with Murray Anderson-Wallace to make the film of “Beth’s Story” in the hope that others can learn from her family’s suffering.
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Julie Carman was an NHS manager who until her recent early retirement worked for a Primary Care Trust in the North West of England. Julie won awards for her work associated with accident prevention in primary care and continues to contribute on a voluntary basis, to the North West Knowledge Transfer Partnership to spread the learning to other sectors. In 2008 Julie was involved in a road traffic accident whilst on a cycling holiday and sustained multiple injuries. She began to recover well from the initial accident but became suddenly unwell at home one weekend. Her subsequent care, including two emergency admissions to hospital, are the subject of the film “Julie’s Story” which was made by PATIENTSTORIES in early 2011.
 Murray Anderson-Wallace is the Executive Producer of PATIENTSTORIES and an experienced strategic communications advisor and media producer. He has extensive knowledge of the NHS both as a clinician, manager and external consultant working with quality and safety issues.
As Head of Strategy and Communications for Patient Safety First, he led the development and delivery of the national campaign’s engagement strategies and produced a wide range of on-line resources and targeted mini-campaigns including Patient Safety First week in 2009. In addition to his role with PATIENTSTORIES, Murray is currently working with a wide range of networks and campaigns associated with quality improvement in healthcare including the Health Foundation, the Clinical Human Factors Group and NHS Quest. Increasingly his research and writing is focussing on the cultural dimensions of quality and safety in healthcare and over the coming months will be working on a producing associated content for the the web and radio broadcast.
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 Roland Denning is a highly experienced writer/director and lighting cameraman. Roland has more than 25 years’ experience working in film and television, having shot more than 125 documentaries and dramas for independent producers and major broadcasters.
His experience however covers everything from avant-garde films to corporate videos, documentaries to film drama and television, news to rock promos. For the last 6 years he has worked predominantly in the health sector. Roland has extensive experience in producing multimedia products and has worked as a consultant and lecturer on digital technology for a range of organisations including the BBC.
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 Stephen Ramden OBE is former Chief Executive of the Luton and Dunstable Hospital NHS Foundation Trust and between 2008-10 was part-time National Director and subsequently Chair of Patient Safety First, the national campaign for patient safety improvement in England.
Stephen has more than 34 years’ experience as an NHS Manager, 20 of which were in Chief Executive roles. As an independent consultant he now works with a wide range of healthcare organisations. He has helped several NHS trusts with their patient safety strategy and also a number of companies with their approach to linking patient safety improvement to cost reduction.
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 Jane Feinmann is an award-winning medical journalist, who writes regularly for both the consumer and professional press. She is also an experienced radio producer, her most recent productions being ‘Metaphor For Healing’ (Radio 4, October 28th and 29th, 2009) and ‘To Err is Human’ (Radio 4, August 11th, 2008 and May 29th, 2009). Jane has particular interest in ‘Cutting out Human Error’ (the title of an article she wrote published in the BMJ) and supports PATIENTSTORIES’ approach of provoking discussion and debate about safety and quality issues in healthcare.
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 Phil Hammond is a practising GP, writer, broadcaster and journalist. He has been a lecturer in medical communication at two UK universities (Birmingham and Bristol) and won awards for teaching, journalism, comedy and broadcasting.He presented six series of “Trust me, I’m a Doctor” for BBC2, wrote a best-selling book of the same name and co-wrote the BBC1 sitcom “Doctors and Nurses”. As a journalist, he broke the story of the Bristol heart scandal and gave evidence to the subsequent Public Enquiry. Phil is Private Eye’s medical correspondent. He is a strong supporter of the power of patient stories – view his endorsement here.
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 Martin Bromiley is an airline pilot and Chair of the Clinical Human Factors Group. In April 2005 his wife Elaine died as a direct result of clinical errors, during what was supposed to have been a routine operation.
At that time Martin had over 10 years’ experience as an airline pilot, including time specialising as a ‘human factors trainer’. Culturally, he had seen much happen in his business to improve safety, where error is now accepted as something to be expected and managed, and so people work hard to catch it. After Elaine’s death, he started to look at human factors in healthcare. He met many champions of ‘human factors’ within clinical practice and it was obvious that if all this knowledge could be harnessed, it would make a real difference. He went on to set up the Clinical Human Factors Group, a broad coalition of healthcare professionals, managers and users of services who have partnered with experts in human factors from healthcare and other high-risk industries to campaign for change in the NHS. |
 Mark Emerton is an consultant orthopaedic surgeon at Leeds Teaching Hospitals NHS Trust and Senior Fellow at the NHS Institute for Innovation and Improvement. He joined the NHS Institute in March 2006 as clinical lead for the focus on hip and knee replacements with the Delivering Quality and Value team. He went on to join their Safer Care team, on the faculty of the Leading Improvement in Patient Safety (LIPS) programme. He was also a member of the core team on the national Patient Safety First campaign, and clinical lead for the campaign’s perioperative intervention.
Mark has contributed to PATIENTSTORIES through detailed reflections on Beth’s Story and the questions the story raises for surgical safety. |
 Dr Ken Catchpole is a research psychologist and human factors practitioner. He began research in healthcare in 2003, examining the mechanisms of teamwork and safety in surgery, and developing interventions to improve performance, while taking a semi-ethnographic approach to understanding the complex nature of safety, quality and human error in healthcare. Through popular and scientific articles, keynote addresses, and media coverage, most notably work with the Ferrari motor racing team and in surgical care, he has sought to engage a worldwide audience in the evaluation and improvement of human factors in healthcare. |
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