Whether gained from personal or professional experience (or a combination of both) the team at PATIENTSTORIES all have an intimate knowledge of quality and safety issues in healthcare….
![]() Since then Clare has spoken nationally about her family’s experience and continues to campaign for greater openness and transparency around error in healthcare and for a greater understanding of human factors in healthcare. Clare is a standing group member of the Clinical Human Factors Group. In 2010, Clare began working with Murray Anderson-Wallace to make the film of “Beth’s Story” in the hope that others can learn from her family’s suffering.
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![]() As Head of Strategy and Communications for Patient Safety First, he led the development and delivery of the national campaign’s engagement strategies and produced a wide range of on-line resources and targeted mini-campaigns including Patient Safety First week in 2009. In addition to his role with PATIENTSTORIES, Murray is currently working with a wide range of networks and campaigns associated with quality improvement in healthcare including the Health Foundation, the Clinical Human Factors Group and NHS Quest. Increasingly his research and writing is focussing on the cultural dimensions of quality and safety in healthcare and over the coming months will be working on a producing associated content for the the web and radio broadcast.
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![]() His experience however covers everything from avant-garde films to corporate videos, documentaries to film drama and television, news to rock promos. For the last 6 years he has worked predominantly in the health sector. Roland has extensive experience in producing multimedia products and has worked as a consultant and lecturer on digital technology for a range of organisations including the BBC.
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![]() Stephen has more than 34 years’ experience as an NHS Manager, 20 of which were in Chief Executive roles. As an independent consultant he now works with a wide range of healthcare organisations. He has helped several NHS trusts with their patient safety strategy and also a number of companies with their approach to linking patient safety improvement to cost reduction.
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![]() At that time Martin had over 10 years’ experience as an airline pilot, including time specialising as a ‘human factors trainer’. Culturally, he had seen much happen in his business to improve safety, where error is now accepted as something to be expected and managed, and so people work hard to catch it. After Elaine’s death, he started to look at human factors in healthcare. He met many champions of ‘human factors’ within clinical practice and it was obvious that if all this knowledge could be harnessed, it would make a real difference. He went on to set up the Clinical Human Factors Group, a broad coalition of healthcare professionals, managers and users of services who have partnered with experts in human factors from healthcare and other high-risk industries to campaign for change in the NHS. |
![]() Mark has contributed to PATIENTSTORIES through detailed reflections on Beth’s Story and the questions the story raises for surgical safety. |
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