About the book In November 2008 James Titcombe and his family suffered a terrible tragedy – the death of their baby son Joshua, aged just 9 days old. For the next six years James dedicated his life to finding out just what happened to Joshua. What he discovers goes far beyond the errors that caused […]
James Titcombe
James is a former project manager in the nuclear industry, now an advisor in Patient Safety for the Care Quality Commission. James has campaigned for improvements in patient safety since the preventable death of his baby son in 2008 and is passionate about the need for an honesty and open culture in the NHS.
The Last Time We Spoke – A Carer’s Story
Based on the testimony of eight families, this drama-documentary was commissioned in response to a series of investigations where poor carer experience was a particular feature. Watch Film →
Joshua’s Story
This film documents the experience of the Titcombe family during Joshua’s tragically short life. It also outlines their subsequent fight for proper investigation into Joshua’s care, and the failure of the governance and regulatory systems to learn from error. Watch Film →
Restoring Trust: Improving the quality of response after healthcare harm
Healthcare is a risky business. While the maxim ‘first, do no harm’ is a fundamentally important precept, and the aim of a ‘zero harm’ care environment is a laudable one, no healthcare system will ever be completely harm free. How the needs and interests of patients and professionals are managed in the aftermath of healthcare […]
Putting patient stories at the heart of improvement
Over the past few months, I’ve been advising on two key patient safety improvement processes. I drew on my campaign experience with Patient Safety First and specifically using what we have learnt from our work with www.patientstories.org.uk The first initiative is the “Never Events” Task Force which is to be led by the Royal College […]
Beth’s Story
In this moving and challenging documentary we tell the story of the Bowen family following the tragic death of Bethany during ‘routine’ surgery and subsequent sudden death of father Richard aged 31, following the trauma of his daughter’s death and the ‘torture’ of the inquest. Watch Film →
What kind of problem is NHS culture?
Drawing on lessons from social psychology, PATIENTSTORIES Executive Producer, Murray Anderson-Wallace and ethicist Dr Suzanne Shale identify three main traps to avoid when thinking about culture in the NHS. This article is part of a series of pieces written to co-incide with the publication of the Francis Inquiry. The attached PDF is an extended version […]
How do we learn from patients’ poor experiences?
by Murray Anderson-Wallace & Dr Suzanne Shale. This article was originally published by the Health Service Journal How do we learn from patients’ and families’ poor experiences? Download PDF Far from sapping their time and energy, nurturing the healing relationship at the heart of medicine sustains clinicians’ vitality. The word ‘complaint’ has a latin […]
Julie’s Story
In this short film Julie explains how a series of “everyday” communication failures conspired to create delays in her receiving effective treatment. These delays and the resultant risk to her life led to a slower physical and psychological recovery and in Julie’s view were very probably avoidable. Watch Film →
What is ‘Quality’ in the aftermath of healthcare harm?
Healthcare is a risky business. While the maxim ‘first, do no harm’ is a fundamentally important precept, and the aim of a ‘zero harm’ care environment is a laudable one, no healthcare system will ever be completely harm free. How the needs and interests of patients and professionals are managed in the aftermath of healthcare […]
What can healthcare learn from the death of baby Alexandra? – The Guardian
On the 28th May, we’re launching “Alexandra’s Story” in collaboration with The Guardian “Comment is Free” to highlight the experiences of Drs. Beatrix and Craig Campbell, whose daughter Alexandra died aged 3 days following a severe spinal injury during her birth. The story is based on the testimony of Dr Beatrix Futak-Campbell, Alexandra’s mother. It […]
PATIENTSTORIES to influence policy and practice
Murray Anderson-Wallace, PATIENTSTORIES Executive Producer is to advise two key patient safety improvement consultation processes, both of which launch later this month. His work as a member of the Royal College of Surgeon’s / NHS England “Never Events” Task Force began in April. The public consultation is due to begin later this month. Clare Bowen, […]
Murray Anderson-Wallace
Murray Anderson-Wallace is the Executive Producer of PATIENTSTORIES and an experienced specialist healthcare advisor, media producer and researcher. He has extensive knowledge of the NHS both as a clinician, manager and external consultant working with quality and safety issues. He was a Special Advisor to Stephen Ramsden OBE in his role as National Director for […]
Reflections on “Just Culture”
by Murray Anderson-Wallace There has been a great deal of talk about the need for “cultural change” in and around the health service in recent weeks. There has also been a great deal of publicity around the need for accountability. In the wake of the Francis Inquiry, Cure the NHS have called for the resignation […]
Why sorry doesn’t have to be the hardest word…
In this article, recently published in the British Medical Journal, Jane Feinmann, Medical Journalist & PATIENTSTORIES regular contributor explores why “being open”, despite significant effort and attention is proving such a struggle for the NHS. The Command paper published on Monday 20th June 2012 suggested that a statutory “duty of candour” would form part of […]
Surviving Sepsis…
Working with Dr Matt Inada-Kim and colleagues at Royal Hampshire County Hospital, part of Winchester and Eastleigh Healthcare NHS Trust, we have made a short film to document the innovative human factors-based approach that they have developed to tackle the identification and management of severe sepsis. Using a combination of audit, simulation training and practical tools […]
“Lessons will be Learned” – a tragi-comedy for our times…
by Jenny Wallace A play in 4 acts, with a prologue and epilogue Set in this country and performed by a large cast. Dramatis personae: members of the judiciary, police, NHS staff, teachers and examiners, journalists and broadcasters, social workers, bankers and politicians. All played by themselves (with some actors playing more than one part) […]
Paul’s Story
When Paul Richards was diagnosed with non-Hodgkin lymphoma his family were stunned by the news. Lisa, Paul’s wife gives a moving account of the events that led to Paul’s death and explores the effects on their family.Watch Film →
The art and science of apology
Speaking shortly after the publication on his Inquiry report Robert Francis QC reflected on his experience of the complaints system at Stafford Hospital saying: “Complaints were made but depressingly there was a pattern. There would be a complaint, there would be a formal response and an apology plus an action plan that would not be […]
- 1
- 2
- 3
- 4
- Next Page »