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What is ‘Quality’ in the aftermath of healthcare harm?

June 5, 2013 by Murray Anderson-Wallace Leave a Comment

Healthcare is a risky business. While the maxim ‘first, do no harm’ is a fundamentally important precept, and the aim of a ‘zero harm’ care environment is a laudable one, no healthcare system will ever be completely harm free. How the needs and interests of patients and professionals are managed in the aftermath of healthcare harm is therefore a significant, but largely overlooked, aspect of care quality.

This week, Murray Anderson-Wallace and Dr Suzanne Shale presented their work in this critical area at a special Cumberland Lodge Colloquium.  Sponsored by the the Wellcome Trust and endorsed by the Open Section of the Royal Society of Medicine, a mixed audience of medics, ethicists, academic researchers, policy-makers and expert patients debated issues associated with “The Many Meanings of Quality in Healthcare”.

Drawing upon Anderson-Wallace’s extensive work with patients, families and professionals and Shale’s research into the moral experience of NHS medical directors (published as “Moral Leadership in Medicine: Building Ethical Healthcare Organisations” Cambridge UP 2012) they presented their latest thinking around six “standards” for practice using extracts from Alexandra’s Story  – one film in the ‘Testimony’ series produced by PATIENTSTORIES – to illustrate their work.

A storify has been created for the Colloquium which can be viewed here.

A book of abstracts can be downloaded via the Cumberland Lodge website.

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PATIENTSTORIES is an independent social enterprise which uses digital and broadcast media approaches to provoke debate about safety and patient experience in healthcare.

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