Beautiful, moving film which connects emotion with the urgent need for change. (Paul’s Story)
Peter Walsh, AvMA
Peter’s Story highlights perfectly how “quality” of care means very different things to different people. And how seemingly simple communication failures can lead to serious failures in care — and how often simply trusting your human instinct is the best guide to what to do.
Director of Quality, NHS Trust
Julie’s Story brought the real human impact of patient safety to the clinical staff in a way that no other medium could. Staff felt that the message was balanced and focused on learning rather than blame, whilst also showing quite clearly the gaps that occur in the care pathway when communication and teamwork fail.
Head of Patient Safety, NHS Trust
Beth’s Story is an incredibly powerful film. The mother’s bravery and determination in the face of such a terrible tragedy is amazing. I was shocked by how the hospital apparently treated this family – it really made us all think.
I employed Beth’s Story to set the context for a pilot study of undergraduate multi-professional learning about medical errors. This powerful narrative illustrates the wide reaching effects of errors, and the personal perspective made the situation real, and a responsibility of everyone in healthcare professions. All of the students were moved and were able to recognise the importance of the subsequent teaching and learning they undertook.
Medical students and junior doctors work far fewer hours than in the past and while we hope that will reduce errors due to tiredness, it does reduce the personal experience that they have. Rather than virtual (imaginary) patients, the shared stories of real patients can be used for case studies of good practice, as well as review of errors: errors in knowledge, understanding or communication.
I showed Beth’s Story to 25 second year medical students yesterday. It was an hour long ‘grand round’ session in-between clinical skills training. I set the context, told them that the film was very moving and gave them the option to opt out. They were all very moved (a few were in tears) and they all took it very seriously. Their thoughts were mature, insightful and in a few cases incredulous that this could happen. They were all glad they had seen the film, all felt they learned from it and felt it should be used more widely in medical training. They differed in their opinions of whether it should be made public, some fearing an anti surgeon/ anti NHS backlash. Many spoke of their admiration for Clare in her willingness to help us learn from Beth’s story and to improve healthcare.
Visiting Senior Lecturer, Medical School
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