Peter’s story documents the experiences of the Jones family in the days immediately preceding and the hours following the death in hospital of a family member. It also considers the perspective and private reflections of the nurse caring for them during this time and the struggles that she experienced in providing a quality service. In particular this film aims to emphasise the multiple viewpoints in this situation as well as highlighting the risks associated with miscommunication and misunderstanding that can occur at a stressful time. The film provides and opportunity for professionals to explore issues associated with providing safe and effective care at the end of life. Just click the DVD icon to enquire about using this film.
“Peter’s story highlights perfectly how “quality” of care means very different things to different people and how seemingly simple communication failures can lead to serious failures in care. Often simply trusting your human instinct is the best guide to what to do.”
Dr James Mountford, Director of Quality, UCL Partners
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