Julie Carman was an NHS manager who until her recent early retirement worked for a Primary Care Trust in the North West of England. Julie won awards for her work associated with accident prevention in primary care and continues to contribute on a voluntary basis, to the North West Knowledge Transfer Partnership to spread the learning to other sectors. In 2008 Julie was involved in a road traffic accident whilst on a cycling holiday and sustained multiple injuries. She began to recover well from the initial accident but became suddenly unwell at home one weekend. Her subsequent care, including two emergency admissions to hospital, are the subject of the film “Julie’s Story” which was made by PATIENTSTORIESin early 2011.
Julie describes the film as her way of “constructively complaining” about system errors and failings that led to care that was clinically ineffective, unsafe and a poor experience for her and her family. Julie will be speaking about the experience of making the film at Patient Safety Congress 2011.